3816727 - EVENT:INT.Failed to read kekName encryption_OPI-2872907

Symptom

We have several clients reporting the same error on their employee imports. The error message is...

An Unexpected Error occurred attempting to save Travel information for the employee with EmployeeId= [xxxxx]. The following details should be communicated to Concur Client Support. Details: RESULT: Failed User ID: xxxxxx Action: Updated Message:Failed to read kekName encryption for 2018-04-19-17:14:50

The feed isn't updating the profile that returned this error. How can we resolve this issue?

Environment

Travel > Expense Data/Integration

Product

Concur Expense all versions ; Concur Travel all versions

Keywords

Employee Import Error - Failed to read kekName encryption for 2018-04-19-17:14:50 , KBA , CON-CA-ADM , Administration , Problem

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