SAP Knowledge Base Article - Preview

3816749 - Why the Report Totals pop window is not showing up in Concur mobile app?

Symptom

When users submit an expense report they receive a Report Totals "pop up" that shows the breakdown of expense totals by Expense Report, Company Disbursements, and Employee Disbursements. 

I have users saying they do not receive this when using the mobile app.

In Concur web version, we will get a Report totals pop up window as below. 
User-added image


However, this window is not showing up in SAP Concur mobile app.


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Environment

Expense > Mobile - Expense

Product

Concur Expense all versions

Keywords

When users submit an expense report they receive a Report Totals "pop up" that shows the breakdown of expense totals by Expense Report, Company Disbursements, and Employee Disbursements. I have users saying they do not receive this when using the mobile app. Can you confirm if this is true and if so suggest a m , KBA , CON-CA-ADM , Administration , Problem

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