3816797 - New Concur Travel - I booked a first/business class trip via NDC, why is one of the flights in Economy?

When a fare with a specific class of service is booked for a trip with multiple flight segments, the traveler may be seated in different sections of the aircraft throughout the journey. For example, a passenger with a "First" class fare might be seated in a First class cabin for one segment of the trip, and then in an Economy class cabin for another segment.

For example, if a portion of a RIC-ORD-LAX journey has the following flight segments:

• RIC-ORD, AA 5694, Economy cabin, total flight distance 642 miles
• ORD-LAX, AA 1585, First cabin, total flight distance 1,745 miles

The ORD-LAX flight segment is considered the most significant segment (MSS). The ORD-LAX segment's First physical cabin will be used as the fare class of service for user interface display and policy validation.

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I booked a first class flight from Sabre NDC and one of the segments is showing as "Economy" , KBA , CON-SRV-TRV-SBR , TwsSabre Test , CON-SRV-TRV-ADM-LAN , View Airlines , CON-EXP-TRS , Trip Segments / Reservations , Problem