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3816879 - Why when multiple hotel connectors are enabled to search for all countries, no rates are returned when searching in one of the countries?

Symptom

When multiple hotel connectors are enabled, with one hotel connector configured to return results for all countries and another connector configured to return results for specified countries, searching some cities in a country may not return certain rates.

E.g.: HRS is enabled to return results globally (Default), but no HRS rates are returned when searching in the US. Only GDS rates and Booking.com rates were returned.

Can both HRS and Booking.com be enabled on the same travel configuration?


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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

When hotel connectors are enabled to search and return for all countries certain rates are not returned. , KBA , CON-MOB-TRV-HTL , Hotel , Problem

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