SAP Knowledge Base Article - Preview

3817108 - If I add a Comment to Agent after my trip is ticketed, will Concur re-queue it for agency review?

Symptom

If a user adds notes to the ‘Comments to Agent’ box after a ticket is issued, will the booking be re-queued (no changes were made to the booking)?


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Environment

Travel > GDS Shop and Book

Product

Concur Travel all versions

Keywords

The "Comments to Agent" box is a feature available on Concur. However, it only works during the booking process, and comments added after ticketing will not trigger a PNR to be re-queued to agency. , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , CON-CA , Cross Applications , CON-MOB-TRV-HTL , Hotel , CON-CA-TLS-IEM-IMP , Import Credit Cards , CON-SRV-TRV-RAL , Rail , Problem

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