SAP Knowledge Base Article - Preview

3817153 - Error in logs: "GENDER REQUIRED"

Symptom

User tries to book a trip and gets a general error message saying there is a problem with the travel profile:

Error: "Sorry, something went wrong. We have encountered a problem with your travel profile. Please contact your travel agent for immediate booking and contact your Company Administrator or Help Desk for support." - Hub Article

User-added image

In GDS logs the following error is captured:

$GENDER REQUIRED$


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Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

User gets an error when booking trip. the following error is captured in logs: "GENDER REQUIRED" , KBA , CON-CA , Cross Applications , CON-TRV-ADM-USR-PRO , Profile , Problem

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