SAP Knowledge Base Article - Preview

3817191 - Why was the User Charged, when the Approver neither Rejected nor Approved the Hotel Reservation?

Symptom

The user booked a hotel reservation that violated the company policy and was sent for approval .However, the approver took no action on the reservation.  The hotel then charged the user a no-show fee.


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Environment

Travel > Travel Policy - Travel

Product

Concur Travel all versions

Keywords

Hotel has charged the user a no-show fee, even though the approver did not reject or approve the trip. , KBA , CON-CA-ADM , Administration , Problem

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