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SAP Knowledge Base Article - PreviewSymptom
This issue can occur when the user clicks the "Review and Reserve" button twice. As a result, Concur sends two messages to Cleartrip, one of which is received as a duplicate booking error.
This causes Concur to encounter an error, thereby interrupting the GDS (Global Distribution System) booking creation process. Consequently, the booking is not currently reflected in the user's trip library. Nonetheless, the user should have received an airline confirmation immediately.
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Environment
Travel > Reporting
Product
Concur Travel all versions
Keywords
We see that the an airline pnr was created for a Cleartrip booking, however this trip is not showing up on Concur or the users trip library , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , Problem
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