SAP Knowledge Base Article - Preview

3817488 - Error in logs: "An error occurred while parsing EntityName"

Symptom

When I try to create an air booking, I receive the following error:

We encountered an issue that prevented us from completing your request


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Environment

Direct Connect > Travelfusion

Product

Concur Travel all versions

Keywords

"We encountered an issue that prevented us from completing your request. We have encountered an internal error and are unable to complete this request. Please contact your company administrator to report this error, and contact your travel agency if you need immediate assistance with this reservation." , KBA , CON-TRV-ADM-USR-PRO , Profile , CON-SRV-TRV-ADM-TVE , Travel Vendor Exclusions , Problem

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