3817495 - Why does the "Sorry we are unable to return search results which may be due to your companys policy" appear on the screen and then flights appear?

After the air search the message "Sorry we are unable to return search results which may be due: Your companies travel policy, the way your company has configured Concur Travel, no available flight options" appears on the screen and then the flight options appear. But not all expected fares return. 

Message appears on screen "Sorry we are unable to return search results which may be due: Your companies travel policy, the way your company has configured Concur Travel, no available flight options" and then the flights appear but not all of the fare buckets. , KBA , CON-SRV-TRV-ADM-IDH , Import Hotel Discounts , CON-SRV-TRV-ADM-LAN , View Airlines , Problem