SAP Knowledge Base Article - Preview

3817631 - Why am I not directed to the SAP Concur mobile app when clicking on the links in the Request and Invoice approval email notifications on my mobile device?

Symptom

When I receive an email notification that I have an expense report pending my approval, I click the View Report button on my mobile device and the SAP Concur mobile app opens for me. On the other hand, when I receive an email notification that I have an invoice or a request pending my approval, there is no button, there is only a link that when I click on, even though I'm using a mobile device, it opens the desktop version of SAP Concur on my mobile browser. Why is the link not opening the SAP Concur mobile app, as it does on email notifications for expense reports pending my approval?


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Environment

Request > Mobile - Request Invoice > Mobile - Invoice

Product

Concur Invoice all versions ; Concur Request all versions

Keywords

KBA , CON-MOB , Concur Mobile , Problem

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