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SAP Knowledge Base Article - PreviewSymptom
This article explains the reason why users are presented with "Unable to retrieve rates for this hotel" when performing hotel search.
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Environment
Travel > GDS Shop & Book
Product
Concur Travel all versions
Keywords
"Unable to retrieve rates for this hotel" appear when searching for hotel availability and/or Error returned in logs: ErrorCode>UnableToGetRates Unable to retrieve rates for this hotel. , KBA , CON-SRV-TRV-ADM-IDH , Import Hotel Discounts , CON-CA , Cross Applications , CON-MOB-TRV-HTL , Hotel , CON-CA-ADM , Administration , Problem
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