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3817930 - Error:"The Cash Advance Balance is negative because a Cash Advance Return is greater than the remaining balance [...]"

Symptom

While attempting to submit their expense report, the user receives a blocking alert. Why is this message being shown, and how can it be resolved?
 

Alert!

The Cash Advance Balance is negative because a Cash Advance Return is greater than the remaining balance.  Either enter a Currency Gain/Loss expense to bring the balance to zero or adjust the Cash Advance Return amount to bring the balance to zero. [...]



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Environment

Expense > Cash Advance

Product

Concur Expense all versions

Keywords

The user is receiving the following message when submitting their Expense Report: "The Cash Advance Balance is negative because a Cash Advance Return is greater than the remaining balance. Either enter a Currency Gain/Loss expense to bring the balance to zero or adjust the Cash Advance Return amount to bring the balance to zero." , KBA , CON-EXP-CAV , Cash Advance , Problem

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