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3818031 - Error: "PNRBuilder service communication timeout"

Symptom

Upon checking the service logs, the following error message is captured:

ProfileError desc="Bad profile move -- Generated from XSL">
<FormatText> Concur Travel found invalid data in your travel profile stored in the reservation system. <p>If you need to book this trip before your profile data can be fixed, please contact your travel agent for assistance.</p> <pre>NPDCTxxxxxxxxxxxxxxxx::PNRBuilder service communication timeout.</pre> </FormatText>
<ID>GenericProfileMoveError</ID>


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Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

The "Builder service communication timeout" message can be associated with a global outage in the SABRE profile handling process on SABRE side. , KBA , CON-TRV-ADM-USR-PRO , Profile , Problem

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