Symptom
A request received an itinerary/PNR and was expected to move to the next workflow step automatically. However, it is still in the Pending Agency Update workflow step as if the system didn't register the presence of the PNR.
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Environment
Concur Request
Product
Concur Request all versions
Keywords
Request doesn't move to the next step of the workflow after PNR retrieval. , KBA , CON-EXP-ADM-WFL-WL , Workflow , Problem
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