SAP Knowledge Base Article - Preview

3818041 - Why is the request stuck in Pending Agency Update status when the PNR was imported?

Symptom

A request received an itinerary/PNR and was expected to move to the next workflow step automatically. However, it is still in the Pending Agency Update workflow step as if the system didn't register the presence of the PNR.


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Environment

Concur Request

Product

Concur Request all versions

Keywords

Request doesn't move to the next step of the workflow after PNR retrieval. , KBA , CON-EXP-ADM-WFL-WL , Workflow , Problem

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