SAP Knowledge Base Article - Preview

3818149 - Why Concur does not show particular hotel at all if it is available to book it through TMC?

Symptom

User searched for hotel stay in well known city and one particular hotel that user has known from before did not show up in the search results at all in SAP Concur Travel. User reached out to Travel Agency to verify the availability of this hotel and it was available to be booked for the same dates.


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Environment

GDS Shop & Book

Product

Concur Travel all versions

Keywords

User wants to book one particular hotel in well known city and SAP Concur does not show this hotel at all in the search results. The hotel "does not exist", even though it is available in GDS of Travel Agency. , KBA , CON-SRV-TRV-ADM-IDH , Import Hotel Discounts , CON-CA , Cross Applications , CON-MOB-TRV-HTL , Hotel , CON-SRV-TRV-ADM-TVE , Travel Vendor Exclusions , Problem

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