SAP Knowledge Base Article - Preview

3818220 - Why am I being asked of the security questions before being assisted when I call User Support Desk or Live Support?

Symptom

Why am I being asked security question when I call Concur Support?


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Environment

Expense - Profile / Security

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions ; Concur Travel all versions ; Concur TripLink all versions ; ConcurGov all versions ; TripIt all versions

Keywords

Previously, I would call Support and would get helped right away, but now I am being asked Security Questions. Why has this changed? Who set up these Security Questions? , KBA , CON-CA-ADM , Administration , CON-CA , Cross Applications , Problem

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