SAP Knowledge Base Article - Preview

3818333 - Why am I getting an error "Invalid Rapid Rewards number provided"?

Symptom

I received the following error message while attempting to reserve my booking on a Southwest flight:
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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

User received an error when clicking Submit on the Review and Reserve page. Error in logs: "Text Message:Invalid Rapid Rewards number provided." , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , CON-CA-ADM , Administration , CON-SRV-TRV-ADM-TVE , Travel Vendor Exclusions , Problem

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