SAP Knowledge Base Article - Preview

3818391 - Error: "FORM OF PAYMENT NOT ACCEPTED AT THIS LOCATION" when booking car

Symptom

When finishing a car booking, the user finds an error. It says: "We encountered an issue that prevented us from completing your request."
Error message says:
We're Sorry...
We encountered an issue that prevented us from completing your request.
We have encountered an internal error and are unable to complete your request. Please contact your company administrator to report this error, and contact your travel agency if you need immediate assistance with this reservation.
User-added image


On logs, error shown is:
FORM OF PAYMENT NOT ACCEPTED AT THIS LOCATION


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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

User is unable to book car. Logs show error "FORM OF PAYMENT NOT ACCEPTED AT THIS LOCATION". This can be due to FQTV, FOP or contract settings. , KBA , CON-CA-TLS-IEM-IMP , Import Credit Cards , CON-CA , Cross Applications , CON-SRV-TRV-ADM-IDH , Import Hotel Discounts , Problem

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