3818550 - Why is our user receiving company card emails despite not having any outstanding transactions in their profile?

Our site has an email reminder set up to alert users when their company credit card transactions are overdue and must be expensed after a certain amount of time, however, it is firing off to users that should not receive them as they have either recent transactions or no transactions at all in their Expense Library.  Why are they receiving the emails and how can they be stopped?

We have a user who is getting spammed with Concur emails about overdue card transactions even though he has none in his available expenses. , KBA , CON-CA-USP-EMA , Email Addresses , CON-EXP-EXP , Expenses , CON-CA-USP-CRC , Credit Cards , Problem