SAP Knowledge Base Article - Preview

3818619 - Why can't I open a booking in Trip Library but I can see it in Travel reports?

Symptom

I have an old booking which is present both in and in Travel report (for example, User Concur Travel History report). When I open the from Trip Library, I see the error No Segments In This Itinerary. The same booking opened from reports shows segments. 
I need to know why segments are not displayed when trip is from Trip Library.

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Environment

Travel > Reporting - Travel

Product

Concur Travel all versions

Keywords

Trip Library vs. Travel reports , KBA , CON-CA-ADM , Administration , Problem

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