SAP Knowledge Base Article - Preview

3818675 - Why are users receiving an email 'Updates to Your Concur Account Connections'?

Symptom

Users receiving emails with a subject line of “Updates to Your Concur Account Connections”. 


Email Content:

You have successfully connected a travel partner account to your SAP Concur profile.

What does this mean?
You're allowed to book business travel directly on this partner's site. Once you book, plans and receipts will be added to your SAP Concur account – eliminating the need to find and import them yourself. We will also save you time by starting your expense report and organizing receipts for you. Connect more travel partners to simplify business travel – from booking to expensing.

OR

Unfortunately, your recent attempt to connect a travel partner to your SAP Concur profile was unsuccessful.

What does this mean?
The connection was unsuccessful and the user will need to validate their name in their Concur profile to make sure it is an exact match to the way their name is on their loyalty program, as well as verify their Frequent Guest Number is correct. If the name is not an exact match, we suggest changing the name in the vendor profile to match the name in Concur. 

User-added imageUser-added image

 


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Environment

Travel > TripLink/TripIt Pro - Travel

Product

Concur Travel all versions

Keywords

Users receiving emails with a subject line of “Updates to Your Concur Account Connections” , KBA , CON-CA-ADM , Administration , Problem

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