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3818752 - Why does an issued Cash Advance has zero balance even though it hasn't been used?

Symptom

The user has a cash advanced issued with no expenses against it and when he tries to apply it to an expense report it’s not available under Available Cash Advances. Furthermore, the available balance shows as “0” under Cash Advance Admin.

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Environment

Concur Expense > Cash Advance

Product

Concur Expense all versions

Keywords

An issued cash advance is showing a zero balance even though it has not yet been used. , KBA , CON-EXP-CAV , Cash Advance , Problem

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