3818798 - Why am I having issues with TSA Pre when I add my Known Traveler Number for American Airlines?

Symptom

We have a traveler who has a KTN (Known Traveler Number) and this number transfers to American Airlines in an encrypted format- SSR DOCO AA HK1//K/XXXXXXXXX 1.1
This happens only with American Airlines where it causes issues at check in and with TSA Pre.

Environment

Travel > GDS Shop & Book Travel > Profile and Data Transfer

Product

Concur Travel all versions

Keywords

Traveler's KTN (Known Traveler Number) transfers to AA as SSR DOCO AA HK1//K/XXXXXXXXX 1.1 This happens only with American Airlines. , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , CON-CA , Cross Applications , CON-EXP-TRS , Trip Segments / Reservations , Problem

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