SAP Knowledge Base Article - Preview

3818867 - Error in logs: "Unable To Process The Request :GTID NOT SIGNED ON"

Symptom

When booking a Hotel, there is the following error displayed at Review and Book page:

Error Code: hl-700057
Correlation ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Error Code: hl-700057

In GDS logs the following error is captured:

"Unable To Process The Request :GTID NOT SIGNED ON"


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Environment

Travel > GDS Shop & Book Travel > Profile

Product

Concur Travel all versions

Keywords

Error hl-700057 is displayed when booking a hotel in New Concur Travel Experience. In Service logs there is: "Unable To Process The Request :GTID NOT SIGNED ON" , KBA , CON-MOB-TRV-HTL , Hotel , CON-CA , Cross Applications , Problem

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