SAP Knowledge Base Article - Preview

3818877 - Error in logs:"INVALID CREDIT CARD NUMBER" when booking Hotel

Symptom

When booking a Hotel, one of the two errors below is displayed at Review and Book page:

We are unable to complete your booking at this time. Please wait and try again later.
Please provide the following information when reporting this issue to your administrator:
Error Code: hl-700057
Correlation ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Error Code: hl-700057



 "We're Sorry... We encountered an issue that prevented us from completing your request. We were unable to..."



In GDS logs one of the following errors is captured:

 "INVALID CREDIT CARD NUMBER"

"$INVALID CREDIT CARD NUMBER$ (Code: 3009)"


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Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

Error during the reservation of a Hotel , KBA , CON-MOB-TRV-HTL , Hotel , Problem

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