SAP Knowledge Base Article - Preview

3818921 - New Concur Travel - Refundability and Changeability shows "Refund Unknown" with Amadeus GDS

Symptom

When searching for flights in new Concur Travel, the users are unable to view Refund option in search result, it shows as "Refund Unknown"


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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

User's are not seeing Refundability/Changeability when reviewing Air Search option , KBA , CON-SRV-TRV-ADM-AMA , Test Amadeus , Problem

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