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3818988 - What should a user do if their report is rejected by Concur Audit?

Symptom

A user's expense report has been rejected incorrectly by Concur Audit Service, or is pending audit for too long. How can we resolve this?


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Environment

Expense > Audit Question

Product

Concur Expense all versions

Keywords

View the auditor’s comment in Report Details > Report Header (bottom) or Audit Trail (look for the line “Sent Back to Employee” status). For further clarifications or Approvals Pending >5 days, email to audit.support@sap.com , KBA , CON-CA-ADM , Administration , CON-EXP-EXP , Expenses , Problem

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