SAP Knowledge Base Article - Preview

3819008 - Why are the Employee Names not getting updated in Concur after Employee Import?

Symptom

I had a few employees changing their names in our HR System and I sent over a file to concur to update these profiles. The employee import was successful, but the profiles (Names) weren’t updated. Why?


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Environment

Expense > Jobs Import

Product

Concur Expense all versions ; Concur Travel all versions

Keywords

Customer is successfully running employee imports, but no records are being updated despite no presence of errors. , KBA , CON-CA-CMP-IMD , Import Data , Problem

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