SAP Knowledge Base Article - Preview

3819095 - New Concur Travel - Why are the Fare attributes for few travelfusion carriers shown as "unknown - contact carriers" in the search results and Review & Book page?

Symptom

Why do we see the below in New Concur travel experience:

  1. Fare attribute displayed as “unknown, contact carriers” in search results and Review and Book page

  2. No flight amenities displayed in Fare Details and Seat Map

  3. No picture or videos displayed in Fare Details


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Environment

TRV - Direct Connects

Product

Concur Travel all versions

Keywords

Fare attributes in search results and Review and Book page will show “unknown, contact carriers” for few carriers of Travelfusion , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , CON-CA , Cross Applications , Problem

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