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SAP Knowledge Base Article - PreviewSymptom
User with USD activated or an ASC is unable to login to Concur Support Portal and is receiving an error with the URL showing: "ErrorCode=5 / Error Description : PORTAL_USER_ALREADY_EXISTS_FOR_CONTACT" upon clicking on the Contact Support link.
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Environment
Expense > Concur Support Portal
Product
Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions ; Concur Travel all versions
Keywords
User with USD activated or an ASC is unable to login to Concur Support Portal and is receiving an error with "Error Code: 5 / Error Description : Unable to create user" upon clicking on the Contact Support link. , KBA , CON-CA , Cross Applications , CON-CA-ADM , Administration , Problem
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