SAP Knowledge Base Article - Preview

3819286 - New Concur Travel - "Error Code: hl-790013"

Symptom

I am trying to book a hotel and the following error gets displayed:

We are unable to complete your booking at this time. Please wait and try again later.

Error Code: hl-790013
Correlation ID: xxxxxxxxxxxxxxxxxxxxxxx

User-added image

In GDS logs the following error is captured in Enhanced Hotel Book RQ Response returned from Sabre GDS:

"UpdateReservationRQ: REWARDS NUMBER REQUIRED TO BOOK (Code: WARN.0450)"


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Environment

Travel > Profile Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

When booking a Hotel, Error Code: hl-790013 pops up. The following error is captured in transaction logs: "REWARDS NUMBER REQUIRED TO BOOK" , KBA , CON-MOB-TRV-HTL , Hotel , CON-CA-USP , User Profile , CON-SRV-TRV-SBR , TwsSabre Test , Problem

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