Symptom
While searching for a batch under Payment Manager > View Batches, upon reviewing the information, I noticed that the Total amount displayed is either zero (or less than zero), and the Status is listed as Open. After clicking on the highlighted number under Count and checking the corresponding Payment Demand ID of the reports, I observed the messages "Negative Batch Amount" under Action, and "The batch containing this payment demand had a negative total amount. As a result, this payment was moved from the closing batch to the Open batch." under Description columns. How can I have that batch closed?
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Environment
Keywords
While wondering why a given batch does not get closed, the Administrator faces the messages "Negative Batch Amount" under Action, and "The batch containing this payment demand had a negative total amount. As a result, this payment was moved from the closing batch to the Open batch." under Description columns. , KBA , CON-EXP-ADM-COB , Configure Batches , Problem
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