SAP Knowledge Base Article - Preview

3819409 - Error: "You are Offline" when using the SAP Concur mobile app

Symptom

I am receiving the following error message when trying to sign into the SAP Concur mobile app: "You are Offline" or "This operation is not supported in offline mode. Please try again when data connectivity is available"


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Environment

Expense > Mobile - Expense

Product

Concur Expense all versions

Keywords

Basic troubleshooting steps to be performed when the users are getting the message: You are Offline , KBA , CON-MOB , Concur Mobile , CON-MOB-HOM , Home , Problem

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