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3819443 - Why am I getting an Error 500 when saving user`s profile? (Save Profiles to GDS box ticked)

Symptom

We are getting an "Concur saved your profile to the database, but was unable to save it to the reservation system." When we checked Concur and the GDS, the updates seem to be getting made, but we are still getting the error. Can you tell us why?


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Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

I am getting a 500 error when saving profiles; the client is on the API. Specifically for BCD, the Travel Configuration was recently migrated from the legacy TS: PM sync to the Travel Profile API 2.0. , KBA , CON-CA-USP , User Profile , Problem

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