SAP Knowledge Base Article - Preview

3819473 - What should I do if I receive an error when clicking on Contact Support tab? - Hub Article

Symptom

I am an Authorized Support Contact (ASC) for my company that has User Support Desk (USD) and I am unable to login to Support Portal. I am getting an error when attempting to do so. Some of my end-users have reported the same error. We are clicking the Contact Support button and see the below error. What is happening and what do I need to do?
Error: "We apologize, an error has occurred while processing your request.  Please try again later. "

Generic Support Portal Error when clicking Contact Support


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Environment

Expense / Travel > Concur Support Portal

Product

Concur Expense all versions ; Concur Travel all versions

Keywords

Customer is unable to login to Support Portal and receives error message , KBA , CON-CA-ADM , Administration , CON-CA , Cross Applications , Problem

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