3819580 - Why have I received an email stating: "This email is to inform you that a file was not received by YYYY-MM-DD HH:MM:SS GMT for processing."?

A user has received the following email notification from SAP Concur saying that a credit card import file has not been received and would like to know what should be done:

"This email is to inform you that a file was not received by YYYY-MM-DD HH:MM:SS GMT for processing. The job will continue to run as scheduled and will process files when they are received."

KBA , CON-EXP-EXP , Expenses , CON-CA-TLS-IEM-JOB , Scheduled Jobs , CON-CA-USP-CRC , Credit Cards , Problem