SAP Knowledge Base Article - Preview

3819582 - Error in logs: "​​​​​​​Cannot insert duplicate key in object 'dbo.CT_EMPLOYEE'" when updating profile

Symptom

When trying to update a terminated user's profile it triggers the error "Sorry, something went wrong. The server encountered an error and could not complete your request. If you continue to experience problems, please contact your Company Administrator or Help (Error: 500)" and the changes cannot be saved.


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Environment

Expense > Travel Data Integration with Expense

Product

Concur Expense all versions ; Concur Travel all versions

Keywords

User sees error: "Sorry, something went wrong. The server encountered an error and could not complete your request. If you continue to experience problems, please contact your Company Administrator or Help (Error: 500)" when updating profile. , KBA , CON-CA-ADM , Administration , Problem

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