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3819600 - Error in logs: "Supplier did not respond in time. Booking status unknown. Please contact support.\"

Symptom

 

When booking a Hotel via Amex GBT Supply Marketplace HS4 CHS, the following error gets displayed:


image.png

In Service Logs the following error is returned from Amex GBT Supply Marketplace HS4 CHS:

"Supplier did not respond in time. Booking status unknown. Please contact support.\"


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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

An error is displayed when booking a Hotel via Amex GBT Supply Marketplace HS4 CHS. In supplier logs the following error is displayed: "Supplier did not respond in time. Booking status unknown. Please contact support.\" , KBA , CON-MOB-TRV-HTL , Hotel , Problem

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