3819621 - New Concur Travel-Why does "No valid forms of payment found. Please add a new personal card." appear when we have Conferma setup?

Symptom

Our Travel site has Conferma Pay set up for GDS hotels, but the user sees the message when they try to book a hotel.

No valid forms of payment found. Please add a new personal card message appears on the Review and Book page when booking a hotel, but site has conferma set up

Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

Customer has Conferma set up but sees the message "No valid forms of payment found. Please add a new personal card." , KBA , CON-CA-CMP-VPA , Virtual Payment Admin , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.