3819815 - SAP Concur Mobile FAQ

General Information and Requirements
1.    How is the SAP Concur mobile app useful?
2.    Does the mobile app offer the same functionality as the SAP Concur full-featured, web-based service?
3.    Why would a traveler need to manage travel, expenses, and requests using their mobile devices?
4.    How does the SAP Concur mobile app differ from competitive offerings?
5.    Is the mobile app available only to customers of Travel & Expense or can others, for example, stand-alone Travel customers, use it?
6.    Can a client make the mobile app available to only certain users?
7.    In which languages is the SAP Concur mobile app supported?
8.    Which mobile devices can be used with the mobile app?
9.    Does SAP Concur support the current Android OS versions on all mobile devices with Android OS?
10.  Why isn't the mobile app offered for other devices?
11.  Must the mobile user have access to the Internet?
12.  If a mobile user has a mobile device but not a data plan, can they use the mobile app?
13.  Which versions of the SAP Concur mobile app are supported on devices?
14.  Can one person use multiple devices for the SAP Concur mobile app?
15.  Can one mobile device be used for multiple people?
16.  Is there a fee for the mobile app?
17.  If service is lost, will the device save the activity/expenses that have already been created?
18.  How does SAP Concur ensure that personal information remains secure?
19.  Is there a Privacy Statement available on the mobile app?

Deployment, Installation, Configuration, and Signins/Mobile-Only Passwords
1.    How is the mobile app activated?
2.    Do clients need a project team to deploy the app?
3.    How does a user install the SAP Concur mobile app?
4.    The question above describes the individual installation emails. Is there a way to send these emails to a group of users?
5.    How does a user sign in to the app?
6.    For customers that use SSO, does SAP Concur support MDM and two-factor authentication?
7.    Does SAP Concur support mobile browsers, while users are logging into the mobile app with SSO via MDM AppConfig?
8.    For customers that use ADSF as their third-party SSO provider, does SAP Concur support Windows Integrated Authentication (WIA)?
9.    As SAP Concur enhances the application, how will users receive software updates?

Expenses and Expense Reports
1.    Are all Expense-related features available on all devices?
2.    Which functions can a user perform with regards to managing their expenses and reports?
3.    What is a mobile "quick" expense and how is it different from a regular expense?
4.    How much information can be edited by the user?
5.    Can a user itemize an expense using the mobile app?
6.    Can a user remove itemizations from an expense?
7.    Can a user add attendees using the mobile app?
8.    Can users enter personal car mileage?
9.    Can a user delete expenses using a mobile device?
10.  How does a user delete a mobile expense?
11.  Can a delegate manage a user's expenses and reports via the mobile app?
12.  Do all expenses entered on the mobile device appear with the special icon when viewed in the web version of Expense?
13.  Do expense types have to be mapped for the mobile app? Are there defined expense types in the mobile app that need to be mapped to the client's configuration?
14.  Does everything in a client's configuration appear on the mobile device (for example, vendor lists, or attendee lists)?
15.  Can a user capture an image of the receipt and attach the image to the expense?
16.  Does a user need to allow access to the device camera?
17.  Does a digital photo of a receipt meet IRS guidelines for expense documentation?
18.  Does it take a long time to upload the receipt images?
19.  Can a user upload a PDF receipt?
20.  What functionality is available for Expense managers with regards to expense report approval?
21.  Are all Expense approval workflows available in the mobile app?

Travel
1.    With the SAP Concur mobile app, can a user manage their trip itinerary?
2.    Will a user incur a charge by using the mobile app?
3.    Can a user change their itinerary?
4.    Can a user manage their hotel reservations?
5.    I cancelled my hotel reservation using the mobile app, but I did not receive a notification email?
6.    Can a user see hotel properties that are company-preferred?
7.    Can a user see hotel properties that support e-receipts?
8.    If a user books a hotel room after business hours but the user's manager is not available to approve the reservation, will the reservation be confirmed?
9.    Can a user manage their ground transportation?
10.  How does a user rent a car?
11.  Will GPS information be available on all mobile devices?
12.  What functionality is available for travel managers (trip approvers) with regards to trip approval?
13.  Do mobile bookings that require manager approval trigger the approval email?
14.  What corporate card information is stored on the Mobile device?
15.  If the company uses a ghost card, can the user use it for the mobile app?
16.  If a company uses only ghost cards for booking travel, can a user book travel if only a ghost card is available?
17.  Sometimes, a TMC can affect a client's ability to use a feature. For instance, if a TMC partner does not support a particular feature, then that feature is not available to the client. Is this the case with the mobile app?
18.  Does the mobile app support client-defined (custom) trip fields?

Payment Requests (Concur Invoice)
1.    Which Invoice features are available using Concur for Mobile?

Requests (Concur Request)
1.    Which Request features are available for a user using the SAP Concur mobile app?
2.    Which Request features are available for an approver using the SAP Concur mobile app?

CLIENT FAQ - Concur's mobile app Android and iPhone/iPad September 30 2022 , KBA , CON-CA , Cross Applications , CON-CA-ADM-AUA-MMS , Manage Mobile Sign-On , CON-CA-ADM , Administration , Problem