3820038 - How to Fix Question Marks Appearing Instead of Hyphens in my Custom Extract

You’re seeing question marks because the text contains Unicode dashes (like en dash – or em dash —) but somewhere in your extract pipeline the data is being encoded to a non‑Unicode code page that can’t represent them.

The system substitutes “?” for any character it can’t encode. Fix it by keeping the pipeline Unicode (UTF‑8) end‑to‑end or by normalizing those dashes to a plain ASCII hyphen (-) before export.

KBA , CON-EXP-ADM-EXE , Expense Type Export , CON-EXP-EXP , Expenses , CON-CA-TLS-IEM , Import / Extract Monitor , CON-EXP-ADM-LIS , List Management , Problem