3820056 - Error Code: 18 / Error Description: Invalid Account

Symptom

User with USD activated or an ASC is unable to login to Concur Support Portal and is receiving an error:
INFORMATION
We apologize, an error has occurred while processing your request. Please try again later

the URL showing: https://sapconcur.my.salesforce-sites.com/scpublic/SSOError?ErrorCode=18&ErrorDescription=Invalid+account

Generic Support Portal error URL Error Code 18 Description Invalid Account

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions ; Concur Travel all versions

Keywords

User receiving error message when trying to log into SAP Concur Support Portal , KBA , CON-CA , Cross Applications , CON-CA-ADM , Administration , Problem

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