SAP Knowledge Base Article - Preview

3820063 - Why the hotel rules are not shown in Concur?

Symptom

I wanted to book a hotel in Johannesburg, choosed Protea hotel Fire& Ice Melrose Arch. Once I clicked on rules and cancellation policy, I received this message: "We were unable to retrieve the rate details / Cancellation policy for this room at this time".

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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

Once I clicked on "rules and cancellation policy" the message "We were unable to retrieve the rate details / Cancellation policy for this room at this time" , KBA , CON-SRV-TRV-ADM-AMA , Test Amadeus , CON-MOB-TRV-HTL , Hotel , Problem

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