SAP Knowledge Base Article - Preview

3820088 - Error in Logs: "3-8004" etext="Unknown supplier parameter" edetail="TravelerEmail" for Travelfusion booking

Symptom

When trying to book flight via Travelfusion, after submitting information on the Flight Options pop-up, the user receives the following generic error message:

Sorry, we are unable to complete your booking.
"Unknown error from the reservation system."

User-added image


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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

Travelfusion flight booking fails with 'Unknown supplier parameter' error for TravelerEmail after submitting Flight Options , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

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