SAP Knowledge Base Article - Preview

3820096 - Direct Connect Error:"We're Sorry. We encountered an issue that prevent us from completing your request. We were unable to reserve the hotel you requested" - Wrong Card Holder Name

Symptom

Our employee reported that when try to reserve hotel in HRS, system return error:  "We're Sorry. We encountered an issue that prevent us from completing your request. We were unable to reserve the hotel you requested". What should we do?


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Environment

Travel - Direct Connect

Product

Concur Travel all versions

Keywords

Our employee reported that when try to reserve hotel in HRS, system return error: "We're Sorry. We encountered an issue that prevent us from completing your request. We were unable to reserve the hotel you requested". What should we do? , KBA , CON-CA-ADM , Administration , Problem

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