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SAP Knowledge Base Article - PreviewSymptom
My user made an Amtrak reservation with an agent and cancelled the reservation in Concur the next day. The user received an email from SAP Concur advising the trip was cancelled but Amtrak did not receive the cancellation. Why did Amtrak not receive the cancellation?
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Environment
Travel > Direct Connect
Product
Concur Travel all versions
Keywords
User cancelled trip in SAP Concur but Amtrak did not receive cancel notice on agent booked trip , KBA , CON-CA-ADM , Administration , Problem
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