SAP Knowledge Base Article - Preview

3820130 - Why I see time discrepancy for hotel cancellation between Concur and HRS email confirmation?

Symptom

When I book HRS hotel via Concur in the reservation confirmation in Concur I can see time and date information, till when it is possible to cancel my hotel reservation. But when I receive the reservation confirmation email from HRS, the time and date information about cancellation deadline is different than in Concur.


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Environment

Travel >Direct Connect

Product

Concur Travel all versions

Keywords

When I book a hotel, in confirmation from Concur I can see one time for cancellation, however on email confirmation from HRS I can see different time. , KBA , CON-MOB-TRV-HTL , Hotel , Problem

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