SAP Knowledge Base Article - Preview

3820149 - Why are users not receiving E-receipts from Bookings.com?

Symptom

We have a traveler who is claiming anytime he makes a booking in Concur with a booking.com rate he does not get the e-receipts.
The traveler is e-receipt enabled and the property is as well. Why would he not be receiving them?


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Environment

Travel > Expense Data/Integration

Product

Concur Expense all versions ; Concur Travel all versions ; Concur TripLink all versions

Keywords

No e-receipts received from hotelservice/bookings.com , KBA , CON-EXP-ERT , E-Receipts , Problem

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