SAP Knowledge Base Article - Preview

3820176 - Why is the booked class of service different from what I searched

Symptom

I searched a train ticket for business class with search by schedule and chose a business class fare. In the ticket confirmation, the ticket is in economy class.


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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

I searched business class for train tickets with search by schedule, but in the booking confirmation I realized that my ticket is economy class , KBA , CON-SRV-TRV-RAL , Rail , Problem

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